The program provided invaluable learning to the participants on areas like role of self in managing difficult customers, needs of difficult customers, steps involved in complaint handling etc. The activity-based workshop drew wide participation from industries in Mysuru and Nanjangud. The participants felt enriched and empowered by the workshop and opined that the workshop will help immensely in their future interaction with customers.
Earlier Dr. N.R. Parasuraman, Director, SDMIMD delivered the welcome address and Prof. Malathi Sriram, Coordinator of the Program introduced the resource persons and presented the theme of the program.