MDP

MDP on Managing Difficult Customers

A one-day Management Development Program (MDP) on Managing Difficult Customers was held at SDMIMD on July 27, 2016. In the workshop the sessions were conducted on the role of perception and personality in handling customers. The resource persons were Dr. Mousumi Sengupta, and Prof. R. Sugant, faculty of SDMIMD. They discussed tools such as emotional intelligence in dealing with difficult customers in the sessions. 
The program provided invaluable learning to the participants on areas like role of self in managing difficult customers, needs of difficult customers, steps involved in complaint handling etc. The activity-based workshop drew wide participation from industries in Mysuru and Nanjangud. The participants felt enriched and empowered by the workshop and opined that the workshop will help immensely in their future interaction with customers.
 
Earlier Dr. N.R. Parasuraman, Director, SDMIMD delivered the welcome address and Prof. Malathi Sriram, Coordinator of the Program introduced the resource persons and presented the theme of the program.

MDP on Inferential Statistics in Research

Decision making using the data is seen as one of the important aspects in today’s research. A researcher who wishes to propose new results through research, looks for a scientific method that enables him to check whether his hypotheses are true or false. Statistical inference is one such branch of statistics which has got pool of methods that can be used to draw appropriate inferences regarding the hypotheses framed. One problem that a researcher faces is to select an appropriate method based on the objectives, from the pool of method available. He needs to know the assumptions associated with each method and also should know how to check the assumptions associated, using appropriate testing methods. It needs a formal training and guidance for the same. Taking this need as a motivation, an MDP has been designed for the researchers titled “Inferential statistics in research” at Shri Dharmasthala Manjunatheshwara Institute for Management Development (SDMIMD), on June 4th, 2016.

MDP on Dimensions of Leadership

Leadership dimensions are once again at the forefront of discussion and debate in management fora. This has been due to the fast paced changes that are taking place in the business environment and the need for building organisations that can overcome these challenges. A one-day MDP on 'Dimensions of Leadership' was offered on June 1 & 2, 2016 by Dr. M.R. Suresh, Professor - Marketing and Prof. S.N. Prasad, Professor - OB & HR, with an objective to give insights into conceptual dimensions of leadership; introduce leadership skills required in organisations; develop a perspective of functional area leadership; discuss issues in formulating leadership responses; introduce the Concepts of Moral, Conscious and Resonant Leadership; and to give insight into the interface between leadership and society.

Organizational Development Program

A day-long Organizational Development Program was organized on Saturday, May 28, 2016 on the theme 'Emotional Intelligence and Negotiation' for the executives of JK Tyre & Industries. The program was inaugurated by Dr. N.R. Parasuraman, Director. Dr. H. Gayathri, Deputy Director, coordinated the program and conducted the session on Negotiation Skills. The sessions on Emotional Intelligence were conducted by Dr. Nilanjan Sengupta and Dr. Mousumi Sengupta, Professors in HR & OB. 

MDP on Finance for Non-Finance Professionals

The 2-day program on Finance for Non-Finance Professionals was held on May 27 & 28, 2016. The program equipped professionals representing the Non-Finance background, with the essential tools and concepts in Finance. The program was framed with an overall objective of developing awareness of fundamental finance concepts among the participants to aid effective decision making. The program employed an innovative pedagogy comprising of Case studies and Excel demonstrations.

The 2-day program comprised of modules covering Introduction to Financial Reporting, Cost Management for Decision Making, Principles of Corporate Finance, and Introduction to Corporate Valuation. This executive program was offered by Dr. N.R. Parasuraman, Director & Professor - Finance and Dr. M. Sriram, Professor - Finance.