MDP on Lean Management and Service Excellence

Faculty member(s) offering the MDP
Prof. Rajendra Todalbagi

Area: Operations

Objectives of the MDP

Understand basics of Lean Management principles and application to services industry to improve productivity and service quality.

Topic Coverage / Outline

Principles of lean management and Toyota Production system, VA & NVA, Identification of wastages in any system. Application of lean tools like Kaizen and VSM with a case study.

Pedagogy

Lecture, Audio-visual, Group activity, Case study

Participants Expected Profile:

Junior and mid-level executives working in operations in a service organization.

Fees Proposed per participant

Rs.3000/