Dr. Doug Gilbert, USA Talks on Performance Excellence

Dr. Doug Gilbert, Staff Faculty, University of Phoenix, USA delivered an invited technical talk to the delegates of 3rd International Economics Conference on November 10, 2017.  He emphasised on the role of performance excellence in sustainable organisation and business sustainability. He analysed the role Malcolm Baldrige Quality Standards plays in ensuring the successful quality management in the products and services manufactured by the companies in US and western economies.