Invited talk on 'Product Management'

Mr S. Chandramouli, Insights Feedback, Bengaluru, was the guest speaker on campus on September 21, 2019, delivered the talk on 'Product Management' to the PGDM 2018-19 Marketing Specialization students.

 

Mr Chandramouli with his various research and consulting engagements across diverse industry sectors, impacting close to 200 clients shared valuable experience to the students. The customer services were detailed bringing the anecdotes by his experience in conceptualizing and designing Feedback’s customer satisfaction framework, which primarily integrates aspects of satisfaction, loyalty, advocacy and value for money along with expectations, business benefits, brand image and other futuristic aspects to derive takeaways for clients. The experiential sharing by the speaker helped the students to know about the customer relationship.