ALT 2021 by Dr. Barry O'Mahony of Abu Dhabi University

SDMIMD organized the 12th edition of Annual Leadership Talk (ALT) 2021 on Thursday, February 11, 2021 on Virtual Mode. Prof. Barry O'Mahony, Dean, College of Business; and, Professor of Services Management, Abu Dhabi University, delivered the talk on the topic 'Future of Work-Creating Possibilities - Using Workplace Digitization'.

 

Dr. O’Mahony stressed that achieving customer satisfaction and to develop customer loyalty is the core in every service-oriented venture. Leadership styles and ability to manage things play vital role in this achievement.  emphasis on customer loyalty within the service sector has led to the development of the relationship marketing paradigm. Whilst relationships between buyers and sellers are complex, there are multiple models proffered by academics that contribute to an understanding of the determinants of relationship development.

 

With anecdotes from his experience in hotel industry and from his research, the speaker Recounted specific real-life incidents demonstrating multiple sides of what constitutes good customer satisfaction practices. 

 

Student event coordinator Ms. Sanjana Srinath welcomed the gathering and moderated the Question & Answer session. Mr. Hemanth Sharma gave a brief note on the significance & value addition created by the Annual Leadership Talks held year after year for both the academicians as well as the student community; and introduced the speaker of ALT 2021. Ms. Amrutha Anil rendered the invocation. 

 

Invitees from corporate & academia, Director of SDMIMD Dr. N.R. Parasuraman, faculty members, staff, alumni, and students were present during the virtual event.